Refund Policy

Refund Policy

At Grok Imagine, we want users to have a clear understanding of how refunds work for our AI Video Generator, credits, and paid plans. Please review this policy before making a purchase.

Refund Eligibility

Refund requests must be submitted within 3 days of purchase.

You are not eligible for a refund if:

• More than 3 days have passed since purchase
• You have used more than 10 credits after the purchase
• The purchase was made through a third-party platform with its own refund rules
• The account has violated our Terms of Service or content safety policies
• The request concerns credits or services that have already been substantially used

How to Request a Refund

To request a refund, contact us at [email protected] and include:

• Your account email
• Order number or transaction ID
• Purchase date
• The reason for your refund request

Please submit your request within 3 days of purchase so we can review it promptly.

Refund Processing

After receiving your request, we will review your account, purchase details, and credit usage. If approved, the refund will be issued to the original payment method.

Refund processing times depend on your payment provider or bank. Approved refunds may be reduced by payment processing fees, up to a maximum of eight percent (8%) of the original payment amount, where permitted by law.

Credits and Account Access

If a refund is approved, related credits, generated media access, or paid features may be removed from your account. We may also adjust your credit balance to reflect refunded usage.

Changes to This Policy

We may update this Refund Policy from time to time. Changes become effective when posted on this page.

Contact

For refund questions, contact us at [email protected].