Privacy Policy

May 12, 2026

This Privacy Policy for Grok Imagine ("we," "us," or "our") explains how we collect, use, store, and protect information when you use our website at grokimagine.io and our AI Video Generator services.

By using Grok Imagine, you agree to the collection and use of information in accordance with this Privacy Policy. If you have questions, contact us at [email protected].

Information We Collect

Information You Provide

We may collect information you provide directly, including:

Account information such as your email address and profile details
Payment and billing information processed through third-party payment providers
Prompts, uploaded images, generated videos, generated images, and related creative inputs
Support messages, feedback, and other communications you send to us

Information Collected Automatically

When you use our website or AI Video Generator, we may collect:

Usage data, including pages visited, features used, generation activity, and preferences
Device and browser information, including IP address, browser type, operating system, and identifiers
Log data for security, debugging, analytics, and service reliability
Cookies and similar technologies used for authentication, preferences, analytics, and security

Information from Third Parties

If you sign in through third-party services such as Google, we may receive account information permitted by that provider. Payment processors may also provide transaction status and fraud-prevention data.

AI Video Data and Processing

When you use Grok Imagine's AI Video Generator:

Uploaded images, prompts, and generated media are used to provide the generation you request.
Your content may be processed by trusted AI infrastructure and storage providers.
Generated media and task history may be stored so you can access, download, and manage your creations.
We may temporarily retain processing files for service reliability, abuse prevention, debugging, and legal compliance.

You are responsible for ensuring that you have the rights and permissions needed for any content you upload or generate.

How We Use Information

We use information to:

Provide, operate, and maintain Grok Imagine
Generate AI video and image outputs requested by users
Manage accounts, credits, subscriptions, payments, and support requests
Improve product quality, reliability, safety, and user experience
Detect, prevent, and address fraud, abuse, security incidents, and prohibited content
Send service notices, policy updates, and support communications
Comply with legal obligations and enforce our agreements

We do not sell your personal information. We may share information with:

Cloud hosting, storage, AI processing, analytics, email, support, and payment providers
Legal, regulatory, or law-enforcement authorities when required by law
Professional advisors where necessary for business, security, or compliance purposes
Successors in connection with a merger, acquisition, financing, or sale of assets

Service providers are expected to use information only to perform services for us and to protect it appropriately.

Cookies

We use cookies and similar technologies to keep you signed in, remember preferences, analyze traffic, improve performance, and protect the service. You can control cookies through your browser settings, but disabling cookies may limit some features.

Data Retention

We retain information for as long as needed to provide the service, maintain your account, comply with legal obligations, resolve disputes, enforce agreements, and protect against abuse. You may request deletion of personal information by contacting [email protected], subject to legal and operational retention requirements.

Security

We use reasonable technical and organizational measures to protect information. However, no internet transmission or electronic storage method is completely secure, and we cannot guarantee absolute security.

Your Rights and Choices

Depending on your location, you may have rights to access, correct, delete, export, or restrict the use of your personal information. You may also opt out of marketing communications. To exercise these rights, contact us at [email protected].

Content Safety

You may not use Grok Imagine to create, upload, or share illegal, harmful, abusive, deceptive, infringing, sexually exploitative, privacy-violating, or otherwise prohibited content. We may review, remove, restrict, or report content and accounts where necessary to protect users, the public, or our service.